With our original spare parts, you ensure that your HEIDEBRENNER devices are always well looked after. This catalog of questions will help you when inquiring about the desired spare part. In the following we will ask you a maximum of 12 short questions; you won´t need more than 3 minutes to answer everything.

The most important information is the serial number of the device. If the serial-number is not available, we will need some additional information from you to ensure, that we locate the right spare part for you:

- Type of energy the device uses (e.g. iduction)
- If you work with an induction or electric device: the error code that is displayed on the device
- Device type (e.g. wok range)
- Year of construction (only specify if available)
- Provide 3 photos of your device (front view, back view, side view)

Please note that we only produce and provide spare parts for our own HEIDEBRENNER devices.