Make A Complaint

It is the policy of Borthwick Group (Energy) Limited to provide a high-quality service to everyone we deal with. In order to do this, we need you to give us any comments about our service and to tell us when we get things wrong.

We want to help you resolve your complaint as quickly as possible. We treat any complaint as an expression of dissatisfaction with our service which calls for a response. We listen to your complaints, treat them seriously, and learn from them so that we can continuously improve our service.

All complaints will be handled inline with our complaints procedure that can be found here https://www.borthwickheating.co.uk/complaints-procedure/

If you have a fault please do not use this form, please report a fault here https://www.borthwickheating.co.uk/report-a-fault/